gt33 Privacy Policy

1. Introduction

gt33 (referred to below as "we", "us", or "the platform") is a trusted online gaming and betting service provider in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how your personal information is collected, processed, stored, and kept secure when you use our website https://gt33.cam.

This policy applies to all users registered on our platform. By using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us at [email protected].

We commit that your personal information will be used only for the purposes described in this policy and will not be sold or transferred to any unauthorised third party.

2. Information Collection

We collect various types of information to operate our services smoothly. Below is a detailed description of what information is collected and how it is collected.

2.1 Information You Provide Directly

When you register on our platform or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number
• Payment method details (bKash, Nagad, Rocket account numbers)
• National ID card or other documents for identity verification

2.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Browsing history and time spent on our site
• Referrer URL and entry page
• Information from cookies and similar tracking technologies
• Login and logout times and account activity details

2.3 Transaction Information

When financial transactions are carried out on our platform, the following information is recorded:

• Deposit and withdrawal amounts and dates
• Type of payment method used
• Transaction reference number
• Betting and gaming history

3. Use of Information

gt33 uses collected information only for the following legitimate purposes. We never use your information unlawfully.

• Account Management: To create and manage your account, verify your identity, and ensure the security of your account.
• Service Delivery: To operate gaming and betting services smoothly and to process deposits and withdrawals.
• Customer Support: To respond to your complaints, questions, or requests and to provide 24/7 live chat and email support.
• Security and Fraud Prevention: To detect and prevent unauthorised access to accounts, fraud, and suspicious transactions.
• Legal Compliance: To comply with applicable laws and regulations and to assist investigating authorities.
• Platform Improvement: To improve the user experience and to develop new features and services.
• Communication: To send important updates, security alerts, or account-related notifications.
• Responsible Gaming: To identify problematic gaming behaviour and to provide support when needed.

We do not transfer your information to third parties for marketing or advertising purposes without your explicit consent.

4. Information Storage and Security

Protecting your personal information is one of our top priorities. We apply industry-standard security measures.

4.1 Technical Security

• All data transmission is secured using SSL (Secure Socket Layer) encryption.
• Your password is stored using a strong hashing algorithm.
• Regular security audits and vulnerability tests are conducted.
• Firewalls and intrusion detection systems remain active at all times.

4.2 Organisational Security

• Only authorised staff have access to personal information.
• All staff receive privacy and data protection training.
• Data access logs are reviewed regularly.

4.3 Retention Period

Your information is retained for as long as your account is active and for as long as necessary after account closure to meet legal obligations. Transaction records are retained in accordance with regulatory requirements.

5. Sharing Information with Third Parties

gt33 does not sell your personal information to third parties for any commercial purpose. However, limited information sharing may occur in the specific circumstances below:

5.1 Payment Processors

Necessary information is shared with payment processors such as bKash, Nagad, and Rocket to complete financial transactions. This information is used solely to process transactions.

5.2 Legal Authorities

We may be required to provide information under a court order, a legitimate request from an investigating authority, or applicable law.

5.3 Technology Service Providers

Limited and necessary information may be shared with technology partners used to operate our platform (such as server hosting and cybersecurity providers). These partners operate under strict confidentiality agreements.

5.4 Business Transfers

If gt33 undergoes any business restructuring or merger, your information may be transferred to the new entity. You will be notified in advance in such cases, and equivalent protections under this privacy policy will be ensured.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the site, such as maintaining login status. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings (such as language selection).
• Analytics Cookies: Analyse user behaviour to assist with platform improvement. This information is collected anonymously.
• Security Cookies: Used to verify account security and prevent fraud.

6.2 Managing Cookies

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may cause some platform services to not function properly. For any questions about cookies, contact us at [email protected].

7. Your Rights

As a user of gt33, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you. Upon request, we will provide that information to you within a set timeframe.
• Right to Rectification: If any information you have provided is incorrect, you have the right to correct it through your account settings or by contacting support.
• Right to Erasure: In certain circumstances you may request that your account and associated information be deleted. However, some information may need to be retained for a set period due to legal obligations.
• Right to Restrict Processing: In certain cases you have the right to request a temporary restriction on the processing of your information.
• Right to Portability: You may request to receive your personal information in a structured, commonly usable format.
• Right to Opt Out of Marketing Communications: You have the right to unsubscribe from marketing emails or notifications at any time.

To exercise any of the rights listed above, contact us at [email protected]. We will respond to your request as quickly as possible.

8. Children's Privacy

gt33 services are intended only for individuals aged 21 or above. We do not knowingly collect personal information from individuals under the age of 21.

Age verification procedures are strictly followed during registration. If we find evidence that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

9. Protection of Payment Information

bKash, Nagad, and Rocket are used for payments on our platform. We take special measures to protect payment information.

• All payment transactions are secured through SSL encryption.
• We never store your full mobile banking PIN or password.
• Payment-related information is recorded solely for transaction verification and dispute resolution.
• Minimum deposit is ৳300 and minimum withdrawal is ৳500.
• Normal withdrawal processing time is between 15 minutes and 2 hours.
• The support team will never ask for your password or OTP — any such request is a fraud attempt.

10. Policy Changes

gt33 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the website.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use our platform after the updated policy is published, you will be considered to have agreed to the updated policy. If you do not agree with the policy changes, please contact us.

We recommend that you visit this page regularly to stay informed about the latest version of the privacy policy.

11. Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us using the methods below:

• Email: [email protected]
• Live Chat: 24/7 direct support available in Bengali

Our privacy team will try to respond to your request as quickly as possible after receiving it. We are always committed to protecting your information.

For more information, please visit our Terms & Conditions and Responsible Gaming pages.